Managed Services Provider (MSP)

Per diem/contract 

Nursing 

Allied staffing

Technology

Per diem/contract 

Nurse staffing 

Allied staffing 

Temp to perm/direct hire 

General consulting services 

Float pool management 

Technology 

On-site management

Phone calls/emails/ faxes to multiple vendors 

Enter order into web portal which is then routed to vendors 

Enter order or phone order to dedicated person to make requests for staff, manage need(s), check order status/history, and manage account. 

Each vendor has different rates, terms and contract 

Different rates for each vendor / different contracts for each vendor client maintains 

One contract/one rate for all vendors. Standard terms and conditions. Professional and general liability and worker compensation information obtained and managed. 

Varies by vendor. Documented and tracked by client 

Varies by vendor. Documented and tracking by client 

Flexible orientation can be customized: internet, intranet, on-site, or train-the-trainer. Orientation is modified, easily implemented. Technology documents orientation. Annual updates and tracking available. Open to audit review process. 

Responsibility of the client 

Responsibility of the client. 

Flexible, customized orientation. Methodology to administer in person, train–the-trainer, internet, intranet, or paper. Manage contract and credential requirements. 

Call to vendors for credentials and assemble folder for each employee with 24 hour to 10-day return 

Vendors enter their employee’s credentials/ documents into the system. Some systems alert the client that a credential is expiring. Documents provided with 24 to 72 hours 

Employee profiles entered and maintained online. Required documents and credentials specific to the hospital. All staff assigned to hospital are audited by quality assurance to client specifications and Joint Commission standards. Technology maintains and alerts missing credentials & expirations. All information is “real-time.” 

Each vendor sends an invoice weekly/ monthly using their company’s methodology 

Each vendor sends an invoice – some consolidate into a single invoice report 

One invoice for all contingent staffing with uniform rates, standard format, and cost centers specified by healthcare facility. 

None unless manually created – Excel spreadsheet 

Reports suite / no benchmarking; unable to effect change 

Extensive reports suite with customization opportunities. Partner with healthcare facility to set and meet goals. 

Vendor’s employees can be called to address issues 

Some IT support, no staffing support. Problems must be reported to vendors.

24/7/365 client dedicated account management for all staffing issues. Full IT support. Dedicated 1-800 number to client. Quarterly reviews. Optional on-site management.