Case Studies

Managed service program excellence: Transforming staffing at a leading academic medical center

Written by Favorite Case Studies | Mar 23, 2026 7:22:33 PM

A premier academic medical center partnered with Favorite’s managed service program (MSP), Favorite Managed Services, to source interim nursing staff who met its high standards for clinical excellence and had the potential to become long-term employees.

Key statistics

  • 90 temporary staff transitioned into permanent roles throughout the medical center in 2023
  • 10 temporary nurses converted into permanent positions within the Bone Marrow Unit
  • $55,931 saved in conversion costs between July and December 2023
  • Nurse manager

The challenge

Due to its excellent patient care as a top-ranked, Magnet-recognized, and Joint Commission-accredited hospital, the medical center had seen significant growth over the years. In 2023, the Bone Marrow Unit increased from 25 to 34 beds, requiring experienced chemotherapy nurses for temporary and long-term positions on the specialist unit.

Why Favorite?

As a trusted long-standing partner, Favorite had established relationships with the hiring managers and staff at the medical center. These connections enabled quick and effective placements to help scale their specialist teams.

The solution

Favorite’s dedicated account management team worked in partnership with the medical center to understand their long and short-term recruitment needs, along with the company’s culture of excellence, onboarding process, and competency requirements.

Leveraging Favorite’s network of local recruitment offices, the team was able to efficiently recruit local candidates with specialist chemotherapy expertise for the Bone Marrow Unit. Supported by effective stakeholder management, Favorite continued working closely with the medical center to identify the best candidates for permanent positions, managing the full recruitment process, which included compliance and candidate communications.

The impact

Significant cost-savings

The MSP model, combined with temporary-to-permanent conversions, positively delivered cost savings.

Through the MSP model, Favorite provided one central team to manage their workforce and used a built‑in reinvestment approach to redirect contingent labor costs into long‑term, sustainable staffing results. This reinvestment approach, available only within Favorite’s managed services partnerships, helped strengthen the medical center’s long‑term hiring strategy and reduce reliance on external agency labor.

From July to December 2023, this reinvestment model supported $55,931 in conversion-related savings, contributing to a more stable and cost-efficient workforce.

Streamlined process

Favorite made it easy for local temporary staff to transition into full-time positions, simplifying the process to improve the candidate experience and enable seamless onboarding.`

Improved retention

Through the MSP relationship, Favorite learned the competency levels and culture of excellence expected from both permanent and temporary staff. These expectations were integrated early in recruitment to ensure high-quality candidates.

“We would tell Favorite why or why not current staff is working out. Favorite would discuss with temporary staff to get their perspectives. This approach of getting feedback from all sides provides the right fit all around.”

Transform healthcare staffing in your organization

By leveraging our proven MSP partnership, you can ensure a seamless transition from temporary to permanent staff and achieve significant cost savings.

Contact us today to learn more about our innovative solutions and how we can help you build a dedicated, high-quality workforce.